Using Technology to get those patrons

This evening one of my classes was held at the Troy Public Library. One of the librarians took the time to share the many different features available on the library's website. She told us, as future librarians, we're providing a service and have to know how to sell that service. We as librarians have to show why people should come to the libraries instead of doing things themselves at home. Perhaps many people do not realize what we can do at a library. It was amazing to see what you can do online at the library.

The most important thing libraries can do to use technology to help lure patrons is to teach that technology. Librarians need to prove they know the technology being offered. If we as librarians can show that we have knowledge in something technology related, we can help the general public who may not completely understand the technology they are trying to use.

Technology is not always easy to use. That's why many libraries are making it their responsibility to teach it to others. Many libraries offer classes on things as basic as "What is a computer?" to advanced programs such as websites and PowerPoint. Older generations who may not have grown up learning all the ins and outs of computers, would find these services very helpful. Younger generations might find the more advanced classes fun and helpful.

Instead of broadcasting just the services available, libraries should be broadcasting their knowledge on the services available. If a librarian can tell a patron he/she can help them find the online source the patron needs in half the time the patron can find it, that patron is more willing to come back and ask for more help.

Librarians cannot let patrons think libraries are too unaccessable. Use the technology available to make life at the library more fun!